I have been trying since last November to close two savings accounts that I held jointly with my Dad who sadly passed away in December 2011.
I thought the monies held in the accounts would be included within the probate process. I was wrong. When my Dad passed away the accounts became held solely in my name.
Anyway,when I became aware of this late last October (probate takes an age to complete in the UK even when uncontested) I wrote a letter explaining the situation and requested that the accounts be closed and the monies transferred to my UK bank account. With no response I wrote again in January this year and followed up with ‘phone calls and then wrote again late in April. Still no response. Not even an acknowledgement of any of my letters.
Sitting on the veranda on Tuesday morning my thoughts turned to the two accounts again and I thought ‘What can I do?’. Go to the very top I concluded. So I did a search on the Internet and found the managing director’s email address and sent him a note. Within thirty minutes I had a response from his office promising that my complaint would be looked in to.
Yesterday morning I received an email from the company’s Complaints Department which, after I had emailed my mobile number, was followed up by a telephone call. A five minute conversation with a very pleasant and apologetic young lady and the accounts were closed and arrangements made for the monies to be transferred to my bank account. Additionally they will include a payment of £75 ( circa BZ$ 225) as compensation for my time and expense.
Had we still been living in the UK I could have closed the accounts very simply and quickly with a visit to a local branch of the savings company. Not so when you are living thousands of miles away. It’s a situation that has occurred (and will in the future) quite a lot for us since we moved and started our build in Ambergris Caye, Belize. You just have to find an alternative. Sit back and consider ‘What can I do?’. More often than not you will come up with a solution.
Reflecting on the fact that I had started trying to close the two accounts around the same time that Daniel Camal, our building contractor, commenced our build in Ambergris Caye, Belize Rose and I set off to view progress feeling very satisfied.
When we parked the golf cart we could see, contrary to views I expressed in a previous edition, that the Sir Barry Bowen Bridge is going to have a girder (centrally positioned) to divide the two ‘lanes’. Bummer. The taxis will still be able to employ their practice of straddling both sides of the bridge!
Below the bridge work had begun on painting. The final stage of the repair work.
When we got to our build in Ambergris Caye, Belize just after 3 pm the guys had just finished their afternoon break and , having been rolling around in our sand-pit of a back garden, were washing off in the lagoon.
I knew that the sea wall would come in handy for something!
In to the house and up to the First Floor and we could see that Rolando and Rafael (aka The Frog) had been active running the wiring for the lights.
For the pendant lights for the stairwell on the Second Floor.
Out on the western (lagoon) side veranda nearly all of the plycem boards had been fitted for the ceiling.
And just around the corner Alfonso was busy at work fitting ‘boards on the northern side.
Down below at ground level young Miguel (difficult at times to believe -given the strength and endurance he shows- that he is only fifteen) was busy clearing dirt from the hole that had been dug for the septic tank/soak-away.
“Be careful not to damage that tree!”.
More useful landfill.
Realising that the ‘action’ was below us Rose and I went downstairs to find that at the back (lagoon side) of the house Nicholas and Eduardo had applied the finishing coat of cement for the cantilever beams.
Turning the corner to the northern side of the house we saw just how much work they had done on the septic tank/soak-away.
Around the front (eastern side) of the house Martin and Angel had started applying the finishing coat for the beams of the ‘open’ area of the Ground Floor.
Having made good progress on the septic tank/soak-away the guys are now turning their attention to the well (progress report on this in tomorrow’s edition) which will be located in the north-west corner of our lot.
Blue arrow indicates where the well will be.
The headline is based on the 1998 single by The Corrs which reached number three in the UK Singles Chart.